All Calls, and Texts Are Recorded For Compliance
Call anyone directly from your web browser or use the 10xCRM app. Incoming Calls can ring multiple users or you can send them to an IVR (Press 1 for Cindy, Press 2 for John)
Multiple calls can be placed into a call queue or sent to voicemail.
Listen in to live calls made or receive by anyone in your office or by remote users.
All calls are recorded and automatically linked to contact record for compliance.
Know who is calling before picking up the phone.
Send and Receive Text Messages
Connect with your customers using 2 way text messaging. Every message is automatically logged in the system for compliance.
All communication by your office is saved for future reference.
Data driven decisions are key to improving your sales. That’s why 10xCRM gives your team actionable insights to optimize presentations and sales process.
A/B Test your messages, presentation, packaging, or placement to find inefficiencies in your business.
Track performance of employees in all areas and compare it against their peers.
Without the enterprise Cost or Complexitly. Just Log In and Start enjoying your new call center.
Build your Interactive Voice Reponse using Drag and Drop Interface.
Add custom greeting or recordings for hold time, voicemails and other prompts.
Manage all controls in the browswer - Hold, Mute, Tranfer or Conference
Ring multiple users at the same time and know if some one answered the call.
Transfer call to answering service & record the call if no one answers.
Define custom message, music, wait time or numbers of callers allowed in the queue.
Call anynumber stored in 10xCRM with one click
Change your outbound caller ID as needed..
Quickly listen to VM left for anyone in your company based on permission
Users can speak with multiple parties at any time.
Configure business, holiday and non-business hours and customize call routing
Know the availbiity of any user so you know if s/he is free to take calls
